What if you changed your organization's perspective from Customer Service to Nurturing Customer Relationships? As the gap widens between success and failure in today's business landscape, mediocre or bad customer service can create a negative reaction and loss of customers. Big or small organization are the same. You work so hard to gain customers, why would you let poor customer service hedge your bets on failure? Consider changing your perspective to Nurturing Customer Relationships and hedge your bets on success.